This Disclaimer governs your access to and use of our services (“Services”) provided by Torgenpay (“Company,” “We,” “Us,” or “Our”). By using our website, mobile application, APIs, or related Services, you (“User,” “You,” or “Your”) agree to the terms outlined herein.
Service Availability
We aim to provide consistent access to our Services; however, uninterrupted or error-free operation cannot be guaranteed. Service interruptions may occur due to:
- Scheduled maintenance or system updates
- Technical faults, software glitches, or errors
- Circumstances beyond our reasonable control
Payment Processing
We act solely as an intermediary between merchants and their customers. Users must note:
- We do not guarantee the quality, legality, safety, or delivery of any product or service purchased via us
- Any disputes regarding purchases must be resolved directly between the buyer and the merchant
Possible causes of payment delays or failures include:
- Bank or network outages
- Insufficient funds
- Fraud detection or risk management measures
- Compliance with regulatory requirements
Compliance with Laws
Our Services are designed to comply with applicable Indian laws and regulations, including:
- Digital Personal Data Protection Act, 2023 (DPDP Act)
- Information Technology Act, 2000
- RBI guidelines
User Responsibility: You are responsible for ensuring that your use of the Services adheres to all relevant laws and regulations.
No Financial or Legal Advice
- Information provided through our Services is for general informational purposes only
- It does not constitute financial, legal, or tax advice
- Users should consult qualified professionals for decisions regarding finance, legal matters, or taxation
Third-Party Links and Integrations
Our platform may contain links or integrations with external websites, apps, or services. We do not control, endorse, or assume responsibility for the content, practices, or policies of third-party entities.
Security and User Responsibilities
While we employ strong security measures, complete protection against cyberattacks or unauthorized access cannot be guaranteed. Users are responsible for:
- Safeguarding their login credentials
- Protecting payment and financial information
- Managing personal data shared while using the Services
Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for any direct, indirect, incidental, consequential, or special damages arising from your use of the Services
- Our total liability for any transaction is limited to the transaction fees paid for that specific transaction
Disclaimer Updates
This Disclaimer may be updated periodically to reflect changes in Services, legal requirements, or regulatory obligations. Continued use of the Services after updates constitutes acceptance of the revised Disclaimer.
Acceptance of Terms
If you do not agree with any portion of this Disclaimer, you must immediately stop using our Services.
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